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Kent Trading Standards have become aware of recent activity in the Sevenoaks area by 2 men cold calling elderly residents and offering to carry out tree surgery work.
Kent Trading Standards have become aware of recent activity in the Sevenoaks area by 2 men cold calling elderly residents and offering to carry out tree surgery work. Reported incidents suggest that no documentation, including a notice of cancellation rights, is being offered by the trader to consumers. There are also concerns that the work carried out may be of very poor quality and overpriced.
KentTrading Standardsadvise consumers to be wary when dealing with traders who cold call at their door. Consider carefully whether you actually want the goods or services offered.
In most cases if you agree to buy anything costing over £35 from a trader at your door, the law gives you a 7 day "cooling off" period to change your mind. The trader must give you a written cancellation notice if you agree to have any work done. Failure to give this notice is a crime.
If you are considering work in or on your property it is always best to get at least a couple of quotes from traders. You can find reputable traders on the "Buy With Confidence" good trader scheme run by us. Our officers vet all traders on the scheme for trustworthiness and to ensure they comply with consumer protection laws. Or, ask for recommendations from friends or family.
To report any concerns you have or for details of Buy With Confidence traders call Trading Standards via Citizen Advice Consumer Service on 08454 040506. You can also visit www.buywithconfidence.gov.uk for a list of traders.
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