As with any company which provides goods or services, they must be able to meet the expectations of its potential customers. Although quite simply put, many companies fail to LISTEN to what their customers what.
We follow 3 steps at Kent Home Care.
Here at Kent Home Care we design and implement personal care and support solutions for our customers. These are followed by our team of well informed, trained and motivated team of happy Live in Carer’s.
Providing our customers with a choice in their live in carer and what their Kent Home Care Live in carer will provide to them in the way of care and support, clearly exceeds our customers expectations and has proven to be a key factor in creating demand for a Kent Home Care live in care and support solution.
Kent Home Care customers have flexibility to choose the care and carer they want to receive. With monthly reviews of each individual care and support solution and accurate feedback systems in place, any changes in our customer’s conditions or needs are closely monitored and reflected in revised plans of agreed care.
We have always stated we are not here to maintain any of customers, but are here to rehabilitate as much as possible, to ensure that our customers experience complete choice over their care and support service from Kent Home Care.